Returns

Handle returns without stress

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  • Fast and efficient return shipment process
  • Error reduction through automation
  • Always keep an overview of all return shipments
  • Resell returned products immediately

Hassle-free return shipments for you and your customers

You always have full visibility of every return shipment and process them quickly and error-free in just a few steps.

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Capture return shipments seamlessly

You receive a return shipment – and you’re ready to go. Each return shipment is immediately linked to its corresponding order and quickly stored. Afterwards, it can be processed further.

  • Barcode-based identification for fast and error-free assignment
  • Record both full and partial return shipments and create the corresponding invoice corrections
  • Seamless connection to warehouse and stock data
  • Photos, comments & return reasons for documenting product conditions
Live demo
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Efficient inspection and processing

Incoming return shipments are inspected and processed according to their condition: products can be restocked, replaced, or removed from stock. Every decision is centrally documented and automatically updated in the system.

  • Fast quality inspection through clear workflows
  • Automatic restocking or write-off of products
  • Flexible processing options such as replacement shipments or credit notes
  • Minimal administrative effort thanks to fully digital recording
Live demo
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„The customers love the fast processing — we love the structure that Pickware brings to our return shipments. Fast, error-free, and above all, organized.“

Patrick Reimann

Co-Founder & Managing Director of Prohibited

Pickware x return portals

Easily extend your return shipment processing with Pickware by integrating a complete return portal. Return portals provide a platform that enables you not only to process return shipments with Pickware but also to analyze return reasons in detail, define return policies, use digital return forms, and always maintain full visibility. This transparency builds trust and reduces customer inquiries.

  • Automatic status updates for full transparency
  • Faster processing through structured workflows
  • Reduced support efforts thanks to clear feedback
  • Increased customer satisfaction through a smooth return experience
Live demo
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Features that are always at hand

Full transparency

The back office immediately sees when a return shipment has been stored and can seamlessly continue with the refund or cancellation — ensuring a fully traceable return shipment process.

Flexible warehouse assignment

After being stored, products are immediately ready for sale again or moved to an intermediate warehouse for further inspection.

Automatic invoice corrections

Rule-based processes ensure that invoice corrections are created automatically and without manual effort.

Return labels

Send return labels directly to your customers or simply include them in the package.

Let’s unfuck your warehouse

Order picking & shipping

Goods receiving

Demand planning & purchasing

Returns

Warehouse management

Invoices & accounting

Stocktaking

Cash register